All our products are shipped from Italy via DHL.
DHL DOMESTIC EXPRESS: 1-5 business days
DHL EXPRESS WORLDWIDE: 3-10 business days
* The current Covid-19 situation could cause delivery delays.
SHIPPING & PROCESSING
Once the shipment has been made, an automatic email will be sent containing the tracking number.
We inform you that orders cannot be processed on weekends or holidays. We do not deliver to post office boxes.
Unfortunately we cannot take responsibility for lost or missing packages that show delivery to the order address.
Shipping in Italy is free.
Returns can be made within 14 days of receiving the order. For info visit shipping & returns.
SHIPPING & RETURNS
The return can be requested within 14 days of receiving the order. International orders and items on sale will not be able to use the return service.
Items must be returned unused and in the same condition in which they were received. Before returning an item, please make sure that all labels are attached, that all original packaging is present and intact.
Returns that do not have the above characteristics will not be accepted.
Send an email to email@example.com Specifying the reason for the return or exchange, indicating the order number and attaching photos of any defects.
We will evaluate the reason for your return and we will reply to you as soon as possible after receiving the email.
Products damaged due to incorrect maintenance cannot be returned or refunded.
Please always follow the washing instructions indicated.
Defective items will be replaced with the same type of product, based on stock availability.
The refund will be made using the payment method used at the time of purchase, within a maximum of 30 days from the approval of the return, the shipping costs cannot be refunded.
The shipping costs of the return, on the other hand, are charged to OUR.
The exchange of goods is allowed. The order can be exchanged with a different size, we do not offer exchanges with a different color or model from the one purchased.
We do not allow changes for international orders.
The goods on sale cannot be returned or exchanged.